Passengers aboard airspace NZ expresses that the airplane is a? treated them as "cattle" when they left back when they started.
The last time, Air NZ's aircraft from Auckland at 2.20pm had to be re-directed to Christchurch after having a reliable reinforcement impediment to landing at Queenstown.
Joel Herbert and Kimberly Davis were aboard with the 16-year-old child and told what happened to a tarmac to Christchurch airports and from that time they had "shambles".
After reconfiguration of the plane for 40 minutes with all passengers aboard, Air NZ made the decision to return to Auckland Airport where they had been a & # 39; go somewhere earlier
Queenstown's resident, Herbert, looked after the plane after they said they were returning to Australia as a bed.
"People were losing their minds, they were extremely angry, especially people who came abroad, who had only finished time in the South Island, lost more day, "said Herbert.
"It was a mixture of heart and unbelief. I do not think there was one on board who would understand why it was necessary We return to the rest of the country rather than being re-directed to another airport already in Christchurch.
"The airplane facilities, A320, do not have to deal with that many people are bent on board for that time, so there was a queue for both cottages from each end of the entire plane. "
Herbert said that no passengers gave "any" explanations to return re-direction to Auckland.
Air NZ spokesman added Herald The reason why travelers could not go ashore in Christchurch because the plane was parked at an international gateway.
This meant that passengers needed their way through the Cuisines when they arrived, and the NZ said that it was not usually for customers to go; travel locally.
"It was not offered the opportunity for customers to land ashore in Christchurch as this would have done an extra delay for most customers to remain aboard and # 39 ; the baggage was co-fitted with the situation and that the settlement was resolved through Issues, "said the lecturer.
After moving back in Auckland around 7pm, five hours after they went out, Air NZ passengers went on a 623 trip to a house- & nbsp; Holiday Inn airport for the night and returned to Queenstown for the next morning.
But although Air NZ paid the hotel, Herbert says that no other money was paid by the airline company, and there was no extra food.
"We had a 16-month-old child with us. We were at the holiday end, we just had enough food, provisions for that day, and did not spend an extra day," said Herbert.
"The Holiday Inn airport is not the place to provide for a baby, so much inconvenience was caused by re-orientation to Auckland."
Kimberly Davis said that the level of service they were expecting to & # 39; Air NZ travels all the service.
"One of the reasons why it was extremely disappointing, we have Air NZ's flight is to be treated as cattle, and that is really true than we felt long and we were sitting on the tarmac, "said Davis.
"They would not allow people to change their babies, or get more food."
Herbert returned to Queenstown later on 7 February to spend her work day too.
Air NZ spokeswoman said that much has been done so that he could remove passengers' reorganized aircraft, and including tea, coffee, water and food for passengers.
"We do not carry a baby's food on a home plane but the crew of milk offered to parents two children on board. Their two children also had food," she said.
"We believe that our people have been as good as possible and can be in a challenging situation. We recognize that it was a challenging and sad situation. It's our customers and we thank them for their patience. "